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Malicious Compliance
Your church depends on great decisions, stellar implementation and complete “buy-in.” Without these three things, you aren’t positioned to get the results you are working so hard for—and you aren’t building a cohesive leadership team. Healthy conflict, therefore, is the precursor to these three things.
One of the primary jobs of a leader is to create a culture that fosters this animated, interactive and engaged discussion. But this can seem counter intuitive to many of us. Our unease with tension and our anxious attempts to move past it, become obstacles to the very thing we need to encourage in our organizations. If you’ve ever made a comment like “we don’t have time for this, we just need to make a decision and move on” …you may be avoiding the very thing that will energize your team.
Without this culture that encourages healthy conflict, creativity and motivation are abandoned. In our rush to make decisions, we short-circuit the process, leaving many great ideas and opinions unspoken. Not only have we failed to unearth contrary strategies, we have also left the very people responsible for implementation only partially committed. Harley-Davidson calls this “malicious compliance.” Isn’t that a great phrase? You can picture the smiling, nodding face on the outside, and the shaking head, rolling eyes on the inside—we’ve all done it at one time or another.
“Malicious compliance” translates into the stealthy siphoning off of energy – energy that used to foster forward-thinking decisions we make as a team.
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1. Don't fold a laser-printed resume right along a line of text. The "ink" could flake off along the fold.
2. Don't mystify the reader of your resume about your gender; they'll go nuts until they know whether you're male or female. And while they're worrying about that, they're not thinking about what you can do for them. So if your name is Lee or Robin or Pat or anything else not clearly male or female, use a Mr. or Ms. prefix. |
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Hiring Managers spend an average of just 10 minutes to form a negative or positive opinion of a job applicant during an interview. When interviewing staff-level applicants, they spend an average of 55 minutes in the process compared to 86 minutes when interviewing manager-level applicants. Although churches may invest more time in the process, don’t count on it. Like anything else, you have only one opportunity to make a good first impression. (A Robert Half Finance and Accounting study, 2006)
Pastors have the second-highest divorce rate among professions. (Monday Morning Insight 11/27/06)
For every 20 people who go into the pastorate only one retires from the ministry. (Monday Morning Insight 11/27/06) |
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Malicious Compliance (cont'd from above)
So what’s a leader to do? First, understand that in order to create an energetic, creative culture, YOU have to be very comfortable with conflict. You bring a certain style of conflict resolution to work with you and much of it has roots in the home you grew up in. Take a look at your family of origin; was it a place of passivity and conflict-avoidance? Or was it more aggressive and attacking? In order for your team to be comfortable with healthy discussion, tension, and conflict, you need to lead the way.
Second, know that your role as the leader is to demand debate. Tell your team that you want candid deliberation. Communicate that it’s more than okay; in fact, it’s healthy when they engage in this kind of debate. Great leadership wants passionate, strong leaders at every level in an organization. Encourage your team meetings to be places of animated debate in order to get to the kind of commitment that drives decisions to great implementation. It will take time to move a team away from artificial harmony, so give your people permission to do it poorly in order to do it well.
Finally, celebrate when the passionate debate produces terrific results. Give both verbal and tangible rewards to teams that have the courage to disagree and commit. In addition to great results, you will also experience healthier teams. And that is a real win-win!
(Adapted from Healthy Conflict, Healthy Teams by Nancy Ortberg, Reflections From the Lamp, The Dingman Company, Fall 2006) |

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Rev. Victor Robert Farrell
Senior Pastor John Preston
Assoc. Pastor, Christian Ed. David Pinson
Senior Pastor Michael Mannia
Associate Pastor, Family Pastor Jim Boyte
Senior Pastor, Admin. Pastor Gregory C. DeLong
Senior Pastor
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W. Bryan Burkholder
Assoc. Pastor, Christian Ed.
Mike Perna
Senior Pastor, Associate Pastor
Charles Christopher
Senior Pastor, Chaplain
Associate Pastor
Senior Pastor, Assoc. Pastor
Stan Armor
Worship Pastor, Parachurch
Jack Fox
Senior Pastor
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Dr. Keith Moore
Senior Pastor, Associate Pastor John Turner
Senior Pastor Bradford Schmidt
Admin. Pastor / Executive Pastor
Rodney Crowell
Senior Pastor
Pat Sibley
Senior Pastor, Assoc. Pastor
John Johnson
Senior Pastor
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